Frequently Asked Questions

 

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FAQ

 

• All shades are sold separately

• Electrical Components are UL approved. Brass 3-Way Sockets and Harps

• Tables/Pedestals are available with or with out the glass.

• Some Items are Oversized and will need to be ordered over the phone for exact shipping costs

• ALL prices include shipping unless otherwise noted

• Everything is insured for the full amount plus the amount of shipping

• We Ship UPS, FedEx and USPS

 

Juniper

 

Every piece is unique and one of a kind

All juniper is harvested locally in Colorado.

We only harvest dead or dying trees.

The colors and shape are natural

The juniper is cleaned with a pressure washer and then sandblasted.

All products are finished with a clear satin polycrylic. This not only protects the wood but keeps the colors natural.

 

 

Wood Care

 

Using a can of compressed air is ideal for getting dust out of cracks and crevices. To clean products that are finished with Polycrylic or Tung oil, we recommend using a damp cloth. Most furniture polishes will leave a waxy build up.  If your product is finished with Tung oil, and starts to look dull, wipe it down with Pledge orange oil. This will condition the wood.

 

 

Inventory Orders

 

1. Order through our secure website

2. Call us with your CC information 970-756-1448

3. Mail your  money order payable to Rocky Mountain Twist PO Box 41 Maybell CO 81648

 

 

Shipping

 

You can get an estimate prior to shipping, remember that this is only an estimate. We do not know the exact shipping until the item has been crated or packaged, this will give us our true dimensions and weight.

 

If you have ordered very large items or multiple items and live within a close proximity, we would be happy to deliver the items. If you live further out and would like to meet halfway, we would be happy to do so.

 

If your item arrived damaged, call the shipping or freight company immediately to file a claim. If the item has been scratched, you will be required to  get an estimate from a wood refinisher in your area. Or we can supply an estimate to have the item shipped back to us for repairs. After you claim

has been approved the shipping company will give you the go ahead to have the item repaired. DO NOT start on the repair process until the claim has been approved, in some cases they will send a claims investigator out to assess the damage.

 

If the item is damaged beyond repair, we will work with you on designing a similar piece which will be paid for and shipped at the shipping companies

expense.

 

 

Partners

 

We will work with business related industries; log home manufacturers, home builders, interior designers, architects.... If you are interested in partnering  with is please contact us for more information

 

 

Warranty

 

How long is the lifetime warranty?
Until the death of the original owner(s) or 20 years, whichever is longer. The "20-year" rule applies if the furniture is transferred to an "immediate" family member upon the death of the original owner and the elapsed time from the date of purchase is less than 20 years.

Who is considered an "immediate" family member?
Parent, child, & grandchild.

Can the warranty be transferred to an "immediate" family member while the original owner is still alive?
Yes, but the warranty period would be limited to 20 years from the original date of purchase.

What is the "Major Exception" to the warranty program?
If the original owner moves or the furniture is transferred to an "immediate" family member at a different location, the item(s) must be

"professionally" packed and shipped. Note: If a claim is made under the warranty program after an item has been moved, you must provide the moving/shipping company's bill of lading that indicates the item(s) were delivered in satisfactory condition.
 

 

 

There is always room in your life for thinking bigger, pushing limits and imagining the unimaginable

 

 

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56094 Hwy 318   -    PO Box 41   -    Maybell CO 81640    -   1-970-756-1448   -  info@rockymountain-twist.com