FAQ

 

• All shades are sold separately

• Electrical Components are UL approved. Brass 3-Way Sockets and Harps

• Tables/Pedestals are available with or with out the glass.

• Some Items are Oversized and will need to be ordered over the phone for exact shipping costs

• ALL prices include shipping unless otherwise noted

• Everything is insured for the full amount plus the amount of shipping

• We Ship UPS, FedEx and USPS

 

Inventory Orders

 

1. Order through our secure website

2. Call us with your CC information 970-756-1448

3. Mail your cc info or money order payable to Rocky Mountain Twist PO Box 41 Maybell CO 81648

 

 

 

Custom Orders

 

Feel free to contact us regarding your upcoming project or idea. We will work with you through email and send several

pictures of different pieces wood that we have in inventory, you can choose the pieces that you like best and through this process we can

design something for you. You will receive emails as we progress through your design so you can be a part of the project "coming to life".

 

You are more than welcome to stop by our shop anytime and personally look through our collection of wood, we will listen to your ideas and

help come up with a design that is perfect for you.

 

Once a design and price has been agreed upon, we require 50% down and the remaining 50% upon completion of the project. This price does not include shipping or delivery.

 

You have 7 days to cancel and order, if the project has already begun the deposit will be forfeited.

 

 

Shipping

 

You can get an estimate prior to shipping, remember that this is only an estimate. We do not know the exact shipping until the item has

been crated or packaged, this will give us our true dimensions and weight.

 

If you have ordered very large items or multiple items and live within a close proximity, we would be happy to deliver the items. If you

live further out and would like to meet halfway, we would be happy to do so.

 

If your item arrived damaged, call the shipping or freight company immediately to file a claim. If the item has been scratched, you will be required to

get an estimate from a wood refinisher in your area. Or we can supply an estimate to have the item shipped back to us for repairs. After you claim

has been approved the shipping company will give you the go ahead to have the item repaired. DO NOT start on the repair process

until the claim has been approved, in some cases they will send a claims investigator out to assess the damage.

 

If the item is damaged beyond repair, we will work with you on designing a similar piece which will be paid for and shipped at the shipping companies

expense.

 

 

 

Partners

 

We do work with business related industries; log home manufacturers, home builders, interior designers, architects.... If you are interested in partnering

with is please contact us for more information

 

 

 

 

Warranty

 

How long is the lifetime warranty?
Until the death of the original owner(s) or 20 years, whichever is longer. The "20-year" rule applies if the furniture is transferred to an "immediate" family member upon the death of the original owner and the elapsed time from the date of purchase is less than 20 years.

Who is considered an "immediate" family member?
Parent, child, & grandchild.

Can the warranty be transferred to an "immediate" family member while the original owner is still alive?
Yes, but the warranty period would be limited to 20 years from the original date of purchase.

What is the "Major Exception" to the warranty program?
If the original owner moves or the furniture is transferred to an "immediate" family member at a different location, the item(s) must be

"professionally" packed and shipped. Note: If a claim is made under the warranty program after an item has been moved, you must provide the moving/shipping company's bill of lading that indicates the item(s) were delivered in satisfactory condition.
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  Tim & Candy Hicks Designers and Creators